Fix a problem

Pairing and transfer

• CloudiKids shows the wrong child's content
• A transfer does not work
• I cannot find the content I transferred
• I cannot add or transfer a child profile
• The app cannot find CloudiKids
• CloudiKids Is Not Working: What Can I Try?

Power, charging and freezing

• The battery does not last or no longer holds a charge
• CloudiKids will not turn on
• CloudiKids is not charging
• CloudiKids is frozen: restart and Reset

Playing and lessons

• A story or lesson keeps playing again (Repeat mode)
• No sound, or the sound stops
• The lesson answer buttons do not work
• Bluetooth speaker mode does not work

Creating, coins and sign-in

• My subscription does not show or is not active
• My Cloudi Coins are missing or the balance is wrong
• I cannot sign in
• The app crashes, freezes or will not open
• What to tell us when you contact us
• Story creation does not work (including 'a story I created is missing')

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