Check that your phone is on Wi-Fi with Bluetooth® on, keep it close to CloudiKids with the app open, and try the transfer again. If it still fails, restart the app and CloudiKids, then use Reset.
- Check that your phone is on Wi-Fi and that Bluetooth® is turned on.
- Check that CloudiKids is switched on, on the right profile (1 or 2).
- Keep your phone close to CloudiKids, with CloudiKids plugged into a power outlet or fully charged.
- Keep the app open and try the transfer again.
- Do the blue lights on CloudiKids come on when the transfer starts? If not, restart the app and CloudiKids, then retry.
- Still failing? Press Reset (the small hole underneath CloudiKids). It forces CloudiKids to switch off, and your content stays on it. Open the app again and retry.
For the full steps of a transfer, see How Do I Transfer Stories, Lessons or Music to CloudiKids? If it is a child's profile that will not go onto CloudiKids, see I cannot add or transfer a child profile. If the transfer worked but you cannot find the content, see I cannot find the content I transferred.
Still failing after the Reset? Contact us and tell us whether the blue lights came on. To help us help you faster, see What to tell us when you contact us.