Slide the switch underneath to position 1 or 2, then tap "Add a profile" in the app and choose the child. The app can hold several child profiles, but CloudiKids holds only two, one for each position.
- Check that the child's profile exists in the app. A profile you create in the app is not on CloudiKids until you transfer it. If the profile does not exist yet, see Create your parent account and a child profile.
- Decide which position the child will use, 1 or 2. Turn CloudiKids on: slide the switch underneath from "OFF" to that position.
- Check that Wi-Fi and Bluetooth® are on, that your phone is close to CloudiKids with the app open, and that CloudiKids is plugged into a power outlet or fully charged.
- In the app, tap "Add a profile" on your CloudiKids card, and choose the child's profile. Follow the on-screen instructions. The blue lights come on, and turn off when the profile is on CloudiKids.
- Does the transfer not start, or not finish? Follow the steps in A transfer does not work (restart the app and CloudiKids, then Reset if needed), then add the profile again.
Both positions are already used
CloudiKids holds only two profiles. To put another child on a position that is taken, first take the profile that is there off CloudiKids: Remove or delete a child's profile. This takes that profile's content off CloudiKids; the profile stays in the app, and the position is free for another profile.
For the full steps of a profile transfer, see How Do I Transfer a Child's Profile to CloudiKids?
The profile still does not go onto CloudiKids after a restart and a Reset? Contact us and tell us which profile (1 or 2) and what you tried. To help us help you faster, see What to tell us when you contact us.