Check that CloudiKids is switched on, that your phone's Bluetooth® is on and that the app is open next to CloudiKids, then try to connect again. If the app still cannot find it, restart CloudiKids and use Reset.
- Check that CloudiKids is switched on, not set to "OFF".
- Check that your phone's Bluetooth® is turned on.
- Keep your phone close to CloudiKids, with the app open.
- Check that your phone is connected to Wi-Fi.
- Check that CloudiKids is plugged into a power outlet or fully charged.
- Try to connect again.
- Still nothing? Switch CloudiKids off and on again, open the app again and retry.
- Still nothing? Press Reset (the small hole underneath CloudiKids). It forces CloudiKids to switch off, and your content stays on it. Switch it on again, then retry.
This is about pairing. To pair for the first time, see How Do I Set Up the App and Pair CloudiKids? If the app finds CloudiKids but a transfer does not work, see A transfer does not work.
Still not found after the restart and the Reset? Contact us and tell us what you tried. To help us help you faster, see What to tell us when you contact us.