Find your problem below and open its article for the steps. If the steps do not help, contact us and tell us what you tried.
Pairing and transfer
- The app does not find my CloudiKids: The app cannot find CloudiKids
- A transfer does not start or does not finish: A transfer does not work
- A child's profile will not go onto CloudiKids: I cannot add or transfer a child profile
- I transferred something and cannot find it on CloudiKids: I cannot find the content I transferred
- CloudiKids plays another child's content: CloudiKids shows the wrong child's content
Power, charging and freezing
- CloudiKids does not switch on: CloudiKids will not turn on
- The charging light does not come on, or the battery stays empty: CloudiKids is not charging
- Nothing happens when I press the buttons or turn the knobs: CloudiKids is frozen: restart and Reset
Playing and lessons
- My phone cannot find CloudiKids in its Bluetooth® settings, or the music from my phone does not play: Bluetooth speaker mode does not work
Creating, coins and sign-in
- A story I created is missing: Story creation does not work (including 'a story I created is missing')
- A custom character does not get created: Character creation does not work
App and device updates
Keep the app up to date through the App Store or Google Play. If you think CloudiKids itself needs an update, contact us.
When you contact us
Tell us what you tried and what happened, so that you do not have to repeat yourself: What to tell us when you contact us