Check that your phone is connected to Wi-Fi, close the app, open it again and try once more. If it still fails, contact us.
The character will not generate or will not save
- Check that your phone is connected to Wi-Fi.
- Notice when it fails: while the character is being generated, while it is being saved, or when you open your characters again. This helps us if you contact us.
- Close the app, open it again and try once more.
- Still failing? Contact us.
A character I saved has disappeared
Do not create it again and again. Contact us.
→ How Do I Create a Custom Character and its Avatar?
Not solved? Contact us and tell us what you tried. → What to tell us when you contact us