Close the app, open it again and check the balance. If you paid and the coins are not there, do not buy them again: contact us and tell us what you bought and when.
- Which coins are missing? Coins from a plan, coins from a Booster Pack, or the 5 coins for a story.
- Close the app, open it again and check the balance again.
- About a story: were 5 Cloudi Coins taken, and is the story in your child's profile in the app? If the coins were taken but there is no story, do not create it again: Story creation does not work (including 'a story I created is missing')
- If you paid and the coins are still not there, do not buy them again. Contact us with what you bought and when.
Coins that ran out on time
Coins from a plan expire at the end of each monthly period, and unused plan coins do not roll over. Coins from a Booster Pack expire 12 months after you buy them: How Cloudi Coins work: what a story costs, when coins are taken, expiry
→ What to tell us when you contact us
Questions about a payment or a refund? Contact us with what you bought and when.