A story costs 5 Cloudi Coins. The app shows the cost before you confirm, and the coins are taken only after the story has been created.
Cloudi Coins pay for eligible CloudiKids content and features, such as creating a story.
When coins are taken
- The coins are taken only after the story has been successfully created.
- If a verified technical failure stops the creation, the coins are restored automatically or promptly.
- If coins were taken but there is no story, do not create it again: Story creation does not work (including 'a story I created is missing')
Where coins come from, and when they expire
| Coins from | When they expire |
|---|---|
| A plan (Starter or Premium) | At the end of each monthly period. Unused plan coins do not roll over to the next month |
| A Booster Pack | 12 months after the purchase date |
A yearly plan is paid once, and its coins are credited month by month.
The plans and their coins: Plans and prices: Starter, Premium, annual saving Buying more coins in a month: Booster Packs
If the balance looks wrong
My Cloudi Coins are missing or the balance is wrong
Questions about a payment or a refund? Contact us with what you bought and when.