Check that your phone is connected to Wi-Fi, close the app, open it again and try once more. If Cloudi Coins were taken from your balance but there is no story, do not create it again: contact us.
The story does not finish or nothing happens
- Check that your phone is connected to Wi-Fi.
- Does the app show an error message, or does it stay on loading? Close the app, open it again and try once more.
- Check whether Cloudi Coins were taken from your balance. If not, the story may not have been created: try again.
- If Cloudi Coins were taken but there is no story, do not create it again. Contact us.
It still fails after that one more try? Contact us.
A story I created is missing
- Can you see the story in your child's profile in the app? If yes, it was created. It may just not be on CloudiKids yet: select the story and tap "Transfer to device". Before you do, check that Wi-Fi and Bluetooth® are on, that CloudiKids is on the right profile (1 or 2), that your phone is close to CloudiKids and that CloudiKids is plugged into a power outlet or fully charged.
- If you cannot see it in the app, were Cloudi Coins taken from your balance? If not, the creation may not have finished: try creating it again.
- If Cloudi Coins were taken but there is no story, do not create it again. Contact us.
→ How Do I Create a Story? → How Do I Transfer Stories, Lessons or Music to CloudiKids?
Not solved? Contact us and tell us what you tried, and whether Cloudi Coins were taken. → What to tell us when you contact us