Tell us what is not working, which child profile it is about and what you have already tried, so that you do not have to repeat yourself.
- What is not working, and what you were trying to do
- Which child profile it is about (1 or 2), and the name of the story or lesson, if there is one
- Whether Wi-Fi and Bluetooth® were on, whether CloudiKids was plugged in or fully charged, and whether the blue lights came on
- If it is about a story, whether Cloudi Coins were taken
- The steps you tried, and what happened after the restart and after the Reset
- Your app version, your phone and its system, if you know them
Have these ready? Contact us.