We are sorry. Contact us with these, and we will put it right.
- Your order number
- Damaged: photos of the product, and of the outer packaging with the shipping label visible
- Incorrect item: a photo of what you received and of the packing slip
- Something missing: a photo of everything that was in the box
Please keep the packaging until we have finished: the label is how the carrier identifies the parcel.
Once we have checked your order, we tell you how we will put it right. We put valid claims right by replacing the product. We do not repair it. If the item needs to come back, we email you a prepaid label, at no cost to you. In the European Union we also arrange for the carrier to collect the parcel. In the United Kingdom the label is a DPD label.
Do not repair or modify the product yourself. If you do, our warranty no longer applies. This does not affect your legal rights.
A product that stops working later is covered by the warranty and by your legal rights. → Warranty — What Is Covered, and for How Long?
Bought it from another shop? Your returns and refund rights are against that shop: contact them first. → I bought CloudiKids in a shop: return, refund or warranty