Yes. You have 14 days from delivery to return CloudiKids if you have changed your mind. If the 14th day falls on a Saturday, Sunday or public holiday, you have until the next working day.
It must be complete, unused and in its original packaging. You arrange the return yourself, with the carrier of your choice, and pay the postage. We refund your original payment method within 14 days of receiving the return, or of your proof that you sent it if that is earlier.
This page covers CloudiKids you ordered from our online store. If you bought it in a shop, ask the shop. → I bought CloudiKids in a shop: return, refund or warranty
To start a return, contact us with your order number. We reply with what to do next.
Damaged, incomplete or not what you ordered? That is not a change-of-mind return. Contact us with your order number and photos of the problem, and we put it right. We pay the return postage. → My Order Arrived Damaged, Incorrect or Incomplete
Your legal rights and our 2-year warranty cover a faulty product, long after the first 14 days. We pay the return postage. → Warranty — What Is Covered, and for How Long?
Do not repair or modify the product yourself. If you do, our warranty no longer applies. This does not affect your legal rights.
Questions about a payment or a refund? Contact us with what you bought and when.