The shop you bought it from handles returns, refunds and exchanges, under its own policy. Take the product back to them with your receipt.
Our warranty covers CloudiKids bought from our own online stores. If you bought it in a shop or from another retailer, your legal rights as a consumer are against that retailer: contact them.
Bought it from our own online store? Our returns, refunds and warranty apply:
We are still happy to help you get CloudiKids working, wherever you bought it. Contact us and tell us what is happening.