Contact us with your order number, the batch number printed on the product, and photos or a short video of the problem.
What to send
- Your order number
- The batch number printed on the product. Cannot find it? Tell us when you contact us.
- Photos or a short video showing the problem
What happens next
If the claim is valid, we replace the product. We do not repair. Return postage on a faulty product is at our cost: we email you a prepaid label.
Do not repair or modify the product yourself. If you do, our warranty no longer applies. This does not affect your legal rights.
What the warranty covers, and for how long: Warranty — What Is Covered, and for How Long?
Bought it in a shop? → I bought CloudiKids in a shop: return, refund or warranty