Open your orders at mycloudikids.com/account. Sign in with the email address you ordered with: we send you a one-time code, so there is no password to remember. You can also continue with Shop (Shopify's sign-in). Each order shows its status and a tracking link once it has shipped.
You can also:
- Click the tracking link in your shipping confirmation email. It opens your order without signing in. Check your spam folder if you cannot find it.
- Look up an order with its order number and your email address.
Has my order shipped?
We dispatch orders within 24 hours. We email you a shipping confirmation once the parcel leaves us, if you gave an email address with your order. The tracking link appears once it has shipped.
The carrier cannot reach you
If the carrier cannot reach you after several attempts to arrange delivery, the parcel may be returned to us. If that happens, we contact you to agree what to do next.
It is late, or the tracking has not moved
Delivery times are estimates, and they run from dispatch, not from your order. If your order is late, contact us with your order number. → How Long Does Delivery Take, and What Does It Cost?