You buy a plan or a Booster Pack through your app store (the Apple App Store or Google Play), so check the payment in your app store account first. If you paid and nothing shows in the app, do not buy again: contact us.
A payment failed
- If a payment cannot be completed, your app store may give you a grace period.
- If the payment still fails after that period, some premium features for creating content may be suspended until a payment goes through.
- To stop future payments, cancel the plan: Cancel a subscription
You paid and nothing shows
Do not buy it again. Read the page that matches what is missing:
- Your plan: My subscription does not show or is not active
- Your coins: My Cloudi Coins are missing or the balance is wrong
Questions about a payment or a refund? Contact us with what you bought and when.